Terms, Conditions, Returns, and Warranties
The following purchase terms, conditions & warranties apply to all sales of products by Zabel. Your purchase of Zabel products is confirmation of your acceptance. Purchase terms, conditions and warranties may be changed without notice.
Product Returns: No returns without prior approval. Product may be returned within 15 days of purchase order date. A 30% restocking fee will be charged. Returns must be in new condition and not used. Returns after 15 days will be on a case by case basis. All freight will be charged to the customer's account. Once a return has been authorized, the product must be returned within 14 business days.
Refused Delivery: If an order delivery is refused by the customer, no credit will be issued. Please refer to the products returns section above.
Freight: Additional charges may be incurred for multiple drop shipments. Customers requesting specific carriers of delivery types will be responsible for any additional freight costs.
Damaged Shipments: Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivering carrier and any losses incurred are at the customer's expense. If you receive a shipment in damaged condition you should retain all packing material for carrier's examination, immediately advise the carrier by phone and in writing, and advise our office immediately so we may assist you with your claim.
Warranty: All products are warranted against defects in material and workmanship for a period of one year from the date of purchase unless longer periods are specifically stated on product information sheets. In no event shall Zabel be liable for any consequential damages or any labor, material, freight or expense required to replace, correct or reinstall the product. Zabel's liability is limited to repair or replacement of the part.
All warranties are void if the product has been improperly modified, applied or installed, subjected to misuse or abuse. Except as stated herein, there are no warranties expressed or implied, including the warranty of merchantability or warranty of fitness for a specific purpose.
Normal office hours are 8:00AM to 5:30PM Eastern Standard Time, Monday thru Friday. Place orders online 24 hours a day.
If you have questions, please call us at 1-800-396-8140 or email us at: sales@zabelenvironmental.com.
Please note: For the fastest response time, please email us at sales@zabelenvironmental.com as we are actively checking our emails throughout the day and is the best way to reach us!